Return & Refund policy
At Cassiro Milano, we want you to feel confident in every purchase. If something is not quite right, we offer a simple and transparent return process.
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
• unworn and unused
• in the same condition as received
• with original tags attached
• in its original packaging
• accompanied by proof of purchase
To start a return, please contact us at:
If your return is accepted, we will provide instructions on how and where to send your package. Items returned without prior approval will not be accepted.
For any return-related questions, you can always contact us at info@cassiromilano.com.
Damages and Issues
Please inspect your order upon delivery.
If your item is defective, damaged, or if you received the wrong product, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
• sale items
• gift cards
• personalized or custom products
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Exchanges
The fastest way to receive a different size or style is to return your item and place a new order once your return has been approved.
European Union 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.
To qualify, the item must still be:
• unworn
• unused
• in original condition
• with tags and packaging intact
• accompanied by proof of purchase
Refunds
Once we receive and inspect your return, we will notify you if your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or payment provider to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at info@cassiromilano.com.
Contact Information
Store Name: Cassiro Milano
Company Name: F&L Lda
Company Number: 805362777
Company Address:
Rua dos Ciprestes 48, Edifício Office Estoril
2765-623 Estoril
Portugal
Warehouse Address:
Disketteweg 14
1033 Amsterdam
Netherlands
Phone: +351 932 790 334
Email: info@cassiromilano.com
Customer Support
Monday – Friday | 09:00 – 17:00 (GMT)
Weekends | 11:00 – 16:00 (GMT)
We aim to respond to all inquiries within 24 hours.